Privacy Policy

This Privacy Policy explains how First Choice Solar (a trading style of Renewable Energy Services Team Ltd) collects, uses and protects the personal data you provide when you use our website, request a quote, or complete one of our online forms. We are the “data controller” for this data under UK GDPR and the Data Protection Act 2018.

Who we are

First Choice Solar is a trading style of Renewable Energy Services Team Ltd, registered in England & Wales (Company No: 11426161). Registered office: Elias House, Brymore Road, Canterbury, CT1 1HP. We are registered with the Information Commissioner’s Office (ICO registration number: [INSERT — ICO registration number]).

What data we collect

When you submit a quote request or enquiry, we may collect: your first and last name, phone number, email address, postcode and county, your estimated monthly electricity bill, property ownership and roof details, the system and package you are interested in, and the estimated savings figures generated for you. We also automatically collect technical and marketing-attribution data such as your IP address (stored in hashed form), session identifier, and the campaign, source and referrer that brought you to us (UTM parameters, gclid/fbclid/ttclid).

How we use your data and our lawful basis

• To respond to your enquiry and arrange a free survey — on the basis of taking steps at your request prior to entering a contract, and our legitimate interests in responding to you.
• To contact you by phone, email and SMS about solar products and services— on the basis of the consent you give on our forms (see “Marketing” below).
• To arrange finance options — we are a credit broker, not a lender, and may share relevant details with our panel of FCA-authorised lenders where you ask us to explore finance.
• To improve and secure our website — on the basis of our legitimate interests.

Marketing and your PECR consent

We only contact you for marketing by phone, email and SMS where you have given us consent on our forms (as required by the Privacy and Electronic Communications Regulations). You can withdraw your consent at any time by emailing unsubscribe@firstchoicesolar.co.uk. Withdrawing consent will not affect any processing carried out before you withdrew it.

Who we share it with

We share your data with trusted service providers who process it on our behalf under written data-processing agreements (for example our CRM, hosting, communications and analytics providers), and with our panel of FCA-authorised lenders where you ask us to explore finance. We do not sell your personal data.

How long we keep it

We keep enquiry and customer data for as long as necessary to provide our services and to meet our legal obligations. Marketing-only leads that do not become customers are retained for up to 24 months from your last interaction, after which they are deleted or anonymised. Customer records are retained for the duration of any warranty and for up to 6 years after for tax and legal purposes.

Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to our processing of your data, and the right to data portability. To exercise any of these rights — including the right to erasure — email unsubscribe@firstchoicesolar.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences at any time via the cookie banner.

Contact us

For any privacy question or request, email hello@firstchoicesolar.co.uk or write to us at our registered office above.